Completed Hands-On Labs

PC Hardware Completed

2.1.2 Lab: Explore the Lab Interface

What I did

Navigated the simulation workspace, identified the available systems and tools, and practiced completing and verifying assigned tasks.

PC Hardware Completed

2.1.7 Lab: Install USB Devices

What I did

Selected appropriate USB ports and connections, attached USB peripherals, and verified that the computer recognized the devices.

PC Hardware Completed

2.1.16 Lab: Set Up a Desktop Computer

What I did

Connected the desktop, displays, input devices, network, and power, then verified a functional workstation setup.

PC Hardware Completed

2.2.11 Lab: Choose and Install a Motherboard

What I did

Matched a motherboard to the required form factor and components, installed it correctly, and connected essential power and system cables.

PC Hardware Completed

2.2.13 Lab: Upgrade a Video Card

What I did

Selected a compatible graphics card, installed it in the correct expansion slot, connected required power, and verified display output.

PC Hardware Completed

2.3.2 Lab: Select and Configure Dual Monitors

What I did

Connected two compatible displays, detected them in the operating system, arranged their positions, and configured display settings.

PC Hardware Completed

2.4 Lab: Set up an A/V Workstation

What I did

Selected and connected audio/video equipment and configured a workstation for media input, output, and playback.

PC Hardware Completed

3.1.2 Lab: Install a Power Supply

What I did

Installed a compatible power supply and connected motherboard, CPU, storage, and peripheral power connectors.

PC Hardware Completed

3.2.12 Lab: Install SATA Devices

What I did

Installed SATA storage devices, connected data and power cables, and verified the devices were available to the system.

PC Hardware Completed

3.3.4 Lab: Select Memory by Sight

What I did

Identified memory modules by physical characteristics and selected RAM that matched the system requirements.

PC Hardware Completed

3.3.7 Lab: Install Triple Channel Memory

What I did

Selected matching memory modules, installed them in the correct slots, and configured a triple-channel memory arrangement.

PC Hardware Completed

3.5 Challenge Lab: Troubleshoot Memory

What I did

Diagnosed memory-related symptoms, checked module placement and compatibility, and corrected the configuration to restore operation.

PC Hardware Completed

4.1.2 Lab: Find BIOS/UEFI Settings

What I did

Entered the firmware interface and located settings for boot devices, hardware information, security, and system configuration.

PC Hardware Completed

4.1.10 Lab: Configure BIOS/UEFI Security

What I did

Configured firmware security options such as passwords, Secure Boot, device restrictions, and trusted-platform settings.

PC Hardware Completed

4.2.2 Lab: Troubleshoot System Power

What I did

Used symptoms and hardware checks to isolate a power problem and correct the failed or improperly connected component.

PC Hardware Completed

4.2.4 Lab: Troubleshoot System Startup

What I did

Diagnosed a system that would not complete startup by checking power, POST indicators, connections, and installed hardware.

PC Hardware Completed

4.2.6 Lab: Troubleshoot Boot Issues

What I did

Identified the cause of a boot failure and corrected boot-device, storage, or firmware configuration problems.

PC Hardware Completed

4.2.10 Lab: Troubleshoot Drive Availability

What I did

Investigated a missing storage device by checking physical connections, firmware detection, and operating-system disk configuration.

PC Hardware Completed

4.3.9 Lab: Troubleshoot GPU

What I did

Diagnosed display and graphics symptoms, checked the video card and connections, and restored proper video output.

PC Hardware Completed

4.4 Lab: Resolve PC Hardware Support Tickets

What I did

Reviewed hardware support tickets, diagnosed the reported symptoms, applied the appropriate repairs, and verified each resolution.

PC Hardware Completed

4.5 Lab: Troubleshoot a Malfunctioning Computer

What I did

Followed a structured troubleshooting process to identify multiple hardware faults and return the computer to a working state.

Networking Completed

5.2.2 Lab: Select and Install a Network Adapter

What I did

Selected a compatible network interface adapter, installed it, and verified network connectivity.

Networking Completed

5.2.5 Lab: Connect Patch Panel Cables

What I did

Matched workstation and switch connections through a patch panel and created the correct physical network paths.

Networking Completed

5.2.8 Lab: Connect Computers with a Switch

What I did

Connected multiple computers to a switch using appropriate Ethernet cabling and verified local network communication.

Networking Completed

5.4.13 Lab: Secure a Small Wireless Network

What I did

Configured a wireless network with an appropriate SSID, encryption standard, authentication method, and secure administrative settings.

Networking Completed

5.4.14 Lab: SOHO Wi-Fi Configuration Settings

What I did

Configured SOHO wireless settings including frequency band, channel, SSID, security mode, password, and device connectivity.

Networking Completed

6.1.4 Lab: Connect a Cable Modem

What I did

Connected coaxial, Ethernet, and power cabling for a cable modem and verified the internet connection path.

Networking Completed

6.1.6 Lab: Connect Fiber Optic Cables

What I did

Selected compatible fiber connectors and connected the optical networking equipment without damaging or contaminating the cable ends.

Networking Completed

6.2.7 Lab: Configure IP Addresses

What I did

Assigned IPv4 settings including address, subnet mask, default gateway, and DNS server, then verified connectivity.

Networking Completed

6.5 Challenge Lab: Install a SOHO Network

What I did

Built a small-office/home-office network by connecting the modem, router, switch, wired clients, and wireless devices, then verified service.

Networking Completed

7.2.2 Lab: Use a Proxy Server

What I did

Configured a client to use a proxy server and verified that web traffic was routed through the proxy.

Networking Completed

7.3.3 Lab: Fix a Network Connection

What I did

Diagnosed a failed network connection by checking physical links and TCP/IP settings, corrected the problem, and verified access.

Networking Completed

7.4 Lab: Troubleshoot a Network Issue

What I did

Used a layered troubleshooting process and network tools to isolate and resolve a connectivity problem.

Virtualization & Cloud Completed

8.1.3 Lab: Explore Virtualization

What I did

Reviewed a virtualized environment, identified virtual machines and assigned resources, and practiced basic virtual-machine management.

Virtualization & Cloud Completed

8.1.6 Lab: Create Virtual Hard Disks

What I did

Created and attached virtual hard disks with appropriate size and format settings for virtual-machine storage.

Virtualization & Cloud Completed

8.2.4 Use the Azure Interface

What I did

Navigated the Microsoft Azure portal, located cloud resources, and used the interface to review and manage services.

Virtualization & Cloud Completed

8.2.6 Manage IaaS Virtual Machines (VMs) in Azure That Run Windows Server

What I did

Managed a Windows Server virtual machine in Azure, reviewed its configuration and status, and performed basic IaaS administration.

Printing Completed

10.1.4 Lab: Select and Install a Printer

What I did

Selected a printer that met the stated requirements, installed it, configured the driver, and verified printing.

Printing Completed

10.1.10 Lab: Configure Network Printing

What I did

Connected and configured a network printer, assigned the required network settings, and verified client access.

Printing Completed

10.2.8 Replace a Printer Fuser

What I did

Safely removed and replaced a laser-printer fuser assembly and returned the printer to service.

Printing Completed

10.2.9 Replace a Printer Toner

What I did

Replaced the toner cartridge using proper handling procedures and verified normal printer operation.

Printing Completed

10.2.10 Clear a Paper Jam in a Printer

What I did

Located and removed jammed paper without damaging internal components, then tested the printer.

Printing Completed

10.4 Lab: Resolve Print Services Support Tickets

What I did

Diagnosed printer connectivity, queue, feed, and quality issues from support tickets and verified each repair.

Help Desk Completed

11.1.14 Lab: Close a Ticket

What I did

Documented the solution, recorded verification and user communication, selected the correct resolution status, and closed the ticket.

Help Desk Completed

11.1.15 Lab: Use Help Desk System

What I did

Worked in a ticketing system to review incidents, update notes, assign status and priority, and document support activity.

Help Desk Completed

11.1.16 Live Lab: Explore the VM Lab Environment

What I did

Navigated a live virtual-machine environment, identified available systems, and used the lab controls to perform support tasks.

Help Desk Completed

11.3.8 Applied Live Lab: Manage a Support Ticket

What I did

Handled a support ticket from intake through diagnosis, remediation, documentation, user confirmation, and closure.

Help Desk Completed

11.4 Challenge Live Lab: Resolve Help Desk Tickets

What I did

Resolved multiple help desk scenarios by prioritizing issues, troubleshooting systems, documenting work, and closing tickets correctly.

Windows Completed

12.1.3 Lab: Explore Windows Settings

What I did

Located and reviewed Windows settings for accounts, privacy, personalization, devices, networking, and system management.

Windows Completed

12.1.8 Lab: Require a Screen Saver Password

What I did

Configured a screen saver and required sign-in on resume to protect an unattended workstation.

Windows Completed

12.1.13 Applied Live Lab: Configure Desktop Settings

What I did

Configured Windows desktop, display, personalization, accessibility, and related user settings to meet stated requirements.

Windows Completed

12.2.3 Lab: Configure Windows Update

What I did

Reviewed update status and configured Windows Update options, restart behavior, and update settings.

Windows Completed

12.2.7 Lab: Edit Power Options

What I did

Created or modified a Windows power plan and configured sleep, display, and advanced power settings.

Windows Completed

12.3.5 Applied Live Lab: Configure Windows Apps

What I did

Installed, configured, repaired, and removed Windows applications according to the support requirements.

Windows Completed

12.4.6 Lab: Create Azure Storage Account

What I did

Created an Azure storage account and configured a cloud file-storage resource with the required settings.

Windows Completed

13.1.4 Lab: Disk Management

What I did

Initialized and configured disks, created and formatted volumes, assigned drive letters, and verified storage availability.

Windows Completed

13.1.7 Lab: Users and Groups

What I did

Created and managed local users and groups, changed memberships, and applied appropriate account settings.

Windows Completed

13.1.12 Applied Live Lab: Manage User Accounts

What I did

Created, modified, secured, and tested Windows user accounts and group memberships for different access requirements.

Windows Completed

13.2.4 Lab: Manage Files and Folders

What I did

Used command-line tools to navigate directories and create, copy, move, rename, and delete files and folders.

Windows Completed

13.2.8 Applied Live Lab: Configure File Storage

What I did

Prepared storage, created folders and volumes, configured access, and verified that files could be stored and retrieved.

Windows Completed

13.3.12 Applied Live Lab: Manage Network and Security Settings

What I did

Configured Windows network settings, firewall options, and related security controls, then verified connectivity and protection.

Windows Completed

13.4 Challenge Live Lab: Manage Windows Workstations

What I did

Completed multiple Windows administration tasks involving accounts, storage, applications, networking, and security.

Windows Completed

14.1.2 Lab: Assisted Troubleshooting

What I did

Used a guided troubleshooting workflow to gather symptoms, test likely causes, apply a fix, and verify the result.

Windows Completed

14.1.4 Lab: Troubleshoot Physical Connectivity

What I did

Checked network adapters, cables, link indicators, and physical connections to restore network access.

Windows Completed

14.2.4 Lab: Configure Remote Services

What I did

Enabled and configured remote-access services and verified that authorized users could connect securely.

Windows Completed

14.2.10 Applied Live Lab: Provide Remote Support

What I did

Connected to a remote Windows system, diagnosed the reported issue, applied the correction, and verified service with the user.

Windows Completed

14.3.10 Lab: Manage Applications

What I did

Used Windows management tools to inspect running applications and processes, stop problem tasks, and control startup behavior.

Windows Completed

14.4.3 Lab: Boot into the Windows Recovery Environment

What I did

Accessed Windows Recovery Environment and identified the available startup, repair, restore, and command-line tools.

Windows Completed

14.4.5 Lab: Create a Restore Point

What I did

Enabled System Protection as needed, created a restore point, and verified that it was available for recovery.

Windows Completed

14.4.9 Lab: Configure the Boot Order

What I did

Changed firmware boot priority so the computer started from the required installation or recovery device.

Windows Completed

14.4.14 Applied Live Lab: Support Windows OS

What I did

Diagnosed and corrected Windows operating-system problems involving startup, performance, applications, services, or recovery.

Windows Completed

15.2.3 Lab: Create OUs

What I did

Created organizational units in Active Directory and arranged directory objects to support administration and policy application.

Windows Completed

15.2.5 Lab: Use System Commands

What I did

Used Windows system commands to inspect and manage accounts, policies, configuration, and workstation information.

Windows Completed

15.2.6 Lab: Group Policy Management

What I did

Created or modified Group Policy settings, linked policy to the appropriate scope, and verified that the settings applied.

Windows Completed

15.3.6 Lab: Configure NTFS Permissions

What I did

Assigned NTFS permissions to users and groups, tested effective access, and corrected inheritance or authorization problems.

Windows Completed

15.3.11 Lab: Support AD Domain Networking

What I did

Supported an Active Directory client by checking domain membership, DNS, user access, shared resources, and authentication.

Windows Completed

16.1.6 Lab: Windows 11 Features/Desktop

What I did

Explored Windows 11 desktop features and configured interface options used for productivity and support.

Windows Completed

16.2.6 Applied Live Lab: Perform a Remote Network Installation

What I did

Prepared and carried out a Windows installation over the network, then verified the installed system.

Windows Completed

16.3 Challenge Live Lab: Support Windows Installation and Upgrade Issues

What I did

Resolved installation and upgrade failures by checking compatibility, boot media, storage, configuration, and recovery options.

Linux Completed

17.1.7 Lab: File Management

What I did

Used Linux commands to navigate the filesystem and create, copy, move, rename, search for, and remove files and directories.

Linux Completed

17.1.10 Lab: Manage Linux File Ownership

What I did

Changed Linux file ownership and group assignment and verified access with the appropriate commands.

Linux Completed

17.1.11 Applied Live Lab: Report Linux Configuration Settings

What I did

Collected and reported Linux system, user, storage, process, and network configuration information from the command line.

Security Completed

18.4.2 Lab: Implement Physical Security

What I did

Selected and placed physical security controls such as locks, access restrictions, surveillance, and environmental protections.

Security Completed

19.2.11 Lab: Encrypt Files with EFS

What I did

Enabled Encrypting File System on files or folders, verified encrypted access, and worked with the required user certificate.

Security Completed

19.2.14 Applied Live Lab: Analyze Workstation Security Settings

What I did

Reviewed workstation security controls, identified weak or incorrect settings, applied corrections, and verified protection.